I know you will be just as excited to receive your order as I will be to post it! I am a one band band but 90% of orders are posted next working day. Unless chosen or stated otherwise (In busy periods).
Once your order has left me it will usually arrive within 1-2 days (Mon-Sat, excludes Sundays). On checkout you have the option to select second or first class postage
If you would like to change anything on your order after it has been placed, please email me ASAP on hello@jenwinnettart.co.uk and if it has yet to be dispatched I can make the changes for you
If you need your order to arrive by a specific date eg: because you will be working away or to arrive as a gift for a special occasion then please get in touch with us at the time of ordering (hello@jenwinnettart.co.uk) or add a note to seller on checkout and we will be more than happy to work out with you the best date for us to dispatch your order.
If you need your order to arrive by a specific date eg: because you will be working away or to arrive as a gift for a special occasion then please get in touch with us at the time of ordering (hello@jenwinnettart.co.uk) or add a note to seller on checkout and we will be more than happy to work out with you the best date for us to dispatch your order.
We currently offer shipping throughout the UK using the Post Office or Parcelforce as our carrier. Areas covered include the Highlands and Islands, Scilly Isles, Channel Islands and the Isle of Man.
Damages, discrepancies & returns can be notified within 2 days of receiving goods by e-mail to trade@jenwinnettart.co.uk, give your order code number, name, address, description of the product and reason of returning.
Returns of items due to dislike or personal choice are due back to me within 14 days of arriving with you. Items must return back to me in the condition I sent out. Postage costs lie with you, please choose a tracked service. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order.
I ensure when products leave me they are in perfect condition. I take care to package in eco friendly materials. But in the case of damage in transit, please send a photo of the fault and if you are returning the defected item, kindly make sure they sent back within 14 days of receiving. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order.
Due to Royal Mail strikes please allow up to 7 working days for your order to arrive. If after this time it is still missing please email me on hello@jenwinnettart.co.uk and I will see what I can do
I am based in Cirencester, Gloscestershire
Of course! Please order as normal, click 'FREE COLLECTION' on checkout and then 'Add note to seller with your collection request'
In line with one of my main values of supporting other independent UK business's my products are sourced from various supplies all over the UK. My Eco Cards are made in West Sussex, My Art Prints are made here in Cirecester, My Eco Bags are printed in a Fairtrade certified factory in Sheffield and my home and glassware is printed by Olly in Dorset.
Of course! Click HERE to read customer reviews on Trust Pilot
Email - hello@jenwinnettart.co.uk
Phone - 07788 290610
Social media - @jenwinnettart