Delivery/ Order FAQs

How quickly will my order be posted?

I know you will be just as excited to receive your order as I will be to post it! I am a one band band but 90% of orders are posted next working day. Unless chosen or stated otherwise (In busy periods). 

Once my order has been dispatched how long will it take to arrive?

Once your order has left me it will usually arrive within 1-2 days (Mon-Sat, excludes Sundays). On checkout you have the option to select second or first class postage

How do I make changes to an order I've already placed?

If you would like to change anything on your order after it has been placed, please email me ASAP on hello@jenwinnettart.co.uk and if it has yet to be dispatched I can make the changes for you

I need my order to arrive by a certain date- what should I do?

If you need your order to arrive by a specific date eg: because you will be working away or to arrive as a gift for a special occasion then please get in touch with us at the time of ordering (hello@jenwinnettart.co.uk) or add a note to seller on checkout and we will be more than happy to work out with you the best date for us to dispatch your order.

How much does postage cost?

To keep postage to a minimum for you, I do not charge any packaging costs, only postage. All orders are posted in either recyclable or compostable packaging  

*FREE LOCAL COLLECTION* 

Please note, if you are local to Cirencester (3 mile radius) there will also be an option on checkout for free local collection from my studio based in Cirencester. I will contact you after you have placed your order to discuss a delivery slot that suits you

Which areas in the UK do you ship to?

We currently offer shipping throughout the UK using the Post Office or Parcelforce as our carrier. Areas covered include the Highlands and Islands, Scilly Isles, Channel Islands and the Isle of Man.

What Shall I Do If I Want to Return or Exchange an Item?

Damages, discrepancies & returns can be notified within 2 days of receiving goods by e-mail to trade@jenwinnettart.co.uk, give your order code number, name, address, description of the product and reason of returning.

Returns of items due to dislike or personal choice are due back to me within 14 days of arriving with you. Items must return back to me in the condition I sent out. Postage costs lie with you, please choose a tracked service. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order.

I ensure when products leave me they are in perfect condition. I take care to package in eco friendly materials. But in the case of damage in transit, please send a photo of the fault and if you are returning the defected item, kindly make sure they sent back within 14 days of receiving. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order.

What shall I do if I my order never arrives

Due to Royal Mail strikes please allow up to 7 working days for your order to arrive. If after this time it is still missing please email me on hello@jenwinnettart.co.uk and I will see what I can do

Other FAQ's

Where are you based?

I am based in Cirencester, Gloscestershire

I've seen you are due to exhibit at a trade show near me. Can I preorder and collect from you at the show?

Of course! Please order as normal, click 'FREE COLLECTION' on checkout and then 'Add note to seller with your collection request'

How are your products made? Where do they come from

In line with one of my main values of supporting other independent UK business's my products are sourced from various supplies all over the UK. My Eco Cards are made in West Sussex, My Art Prints are made here in Cirecester, My Eco Bags are printed in a Fairtrade certified factory in Sheffield and my home and glassware is printed by Olly in Dorset.

Can I view reviews from customers

Of course! Click HERE to read customer reviews on Trust Pilot

How do I contact you if my question isn't answered here?

Email - hello@jenwinnettart.co.uk
Phone - 07788 290610
Social media - @jenwinnettart